Frequently Asked Questions
Everything you need to know about our signature fragrances
Are Lattafa perfumes 100% authentic?
Yes, we guarantee that all fragrances sold on our platform are 100% original products sourced directly from our manufacturing facilities in the UAE.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days.
What is your return policy for fragrances?
Due to the nature of beauty products, we only accept returns for unopened and sealed items within 30 days of purchase. Damaged or defective items will be replaced immediately.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How should I store my Lattafa perfume to maintain its quality?
To preserve the scent profile, store your perfume in a cool, dry place away from direct sunlight and extreme temperature fluctuations.